SHIPPING, RETURNS AND EXCHANGES POLICY

Shipping:

  • We offer shipping both domestically and to select international destinations.
  • We provide a variety of shipping options, including First Class, Priority Mail, and Express.
  • Please note that the shipping timeframes provided by the USPS are estimates and not guaranteed.
  • For domestic shipments, First Class typically takes 2-8 business days, Priority Mail takes 2-3 days, and Express Mail takes 1-2 business days.
  • International shipping will take longer, and the timeframe varies depending on the destination.

Returns:

  • We do not accept returns for items purchased from our store.

Exchanges:

  • We understand that exchanges may be necessary in certain circumstances.
  • Non-personalized and non-custom items can be exchanged within 2 days of purchase if they are unused and in their original condition.
  • We will provide a store credit or exchange the item for a different one of equal or lesser value, subject to availability.

Shipping Costs:

  • If an exchange requires shipping, the buyer is responsible for any additional shipping costs incurred.

Process:

  1. Contact us at info@fehomeessentials.com within 2 days of purchase to initiate an exchange.
  2. Include your order number and details of the item you wish to exchange.
  3. We will respond to your request and provide further instructions.

Damaged Items:

  • In the event that your order arrives damaged, please email us at info@fehomeessentials.com within 24 hours after delivery.

  • Include your order number and a photo of the item's condition in your email.

  • We will address these cases on a case-by-case basis and work towards a satisfactory solution.

Our team is dedicated to providing excellent customer service and ensuring your satisfaction. If you have any further questions or concerns, please contact us at info@fehomeessentials.com. We appreciate your understanding and support!